Questions providers ask us.

Only what has to. VoIPDeck runs on your own computer. There’s no cloud service in the middle, no account with us, and no tracking.

• To your NetSapiens servers: the requests you make, sent over HTTPS with your API key, and only to the servers your license names.
• To Rev.io, if you connect it: read-only requests for the billing check.
• To voipdeck.io: a plain download of the public update list. It carries nothing about you, your company, or your platform, and you can turn it off.

Your records (change logs, saved copies, and reports) stay on your computer. Nothing goes to us unless you email it.

A Reseller or Super User key gets every tool, on the servers named in your license. An Office Manager key works too, for its own domain only. You get fewer tools that way, and any tool that needs a Reseller key tells you so.

VoIPDeck keeps the key in memory only. It’s never saved to disk or written to a log, and it’s gone when you sign out or close VoIPDeck. So you’ll type it each time you open VoIPDeck.

We built it with that in mind. It installs without admin rights, only your own computer can reach it, and every update is signed and checked before it runs. Our security page has the details your security team will want, and we’re happy to answer their questions.

It’s built not to. Looking things up never changes anything. Changes are limited to a short list: routing or blocking a caller, pointing a phone number, adding a user, ending a stuck call, and logging a queue agent in or out. VoIPDeck refuses anything else.

Before every change, you see a preview, and VoIPDeck checks what’s there now, saves a copy of everything it will touch, and logs it. Most changes can be undone from Past runs. It never deletes domains, users, or dial plans, and never touches 911 settings or system-wide rules.

Yes, and it’s one of the best reasons to use it. VoIPDeck’s checks look at one domain or every domain at once for the problems that lead to a bad call:

• Customers who aren’t set for the next holiday, while there’s still time to fix it
• Hours and holidays that have hit an end date
• Numbers and rules that point at something that no longer exists
• Call queues with no one in them, or no one available
• Voicemail boxes piling up with unheard messages
• People with a phone but no 911 address or emergency caller ID
• Desk phones that have gone offline
• Seats you aren’t billing for in Rev.io

You run a check whenever you like. Checks only read, so running one never changes anything.

VoIPDeck uses the standard NetSapiens API. Before any change, it checks what’s on the server, and if anything looks different from what it expects, it stops instead of guessing.

If a NetSapiens release changes how something works, we fix VoIPDeck, and the fix reaches you on its own as an update.

Today VoIPDeck is tested on NetSapiens 45.1. Version 46 (NetSapiens Flow) changes the screens a lot, but as far as we can tell it keeps the same API that VoIPDeck uses.

We’ll test VoIPDeck against version 46 as soon as we can and publish what works. If you have a version 46 system you’d let us test on, we’d love to hear from you.

No. You only need Rev.io for the billing check, which compares what each customer has with what you bill them. Everything else works without it, and if you do connect Rev.io, VoIPDeck only reads from it.

Not yet. VoIPDeck runs on Windows 10 and 11, in Microsoft Edge or Google Chrome. A Mac version is on our list. Tell us if you need one and we’ll let you know when it’s ready.

Every couple of hours, VoIPDeck checks for a new version. When there is one, it downloads it, checks the signature, and shows a Restart now button. Restart whenever it suits you. Otherwise it switches over the next time VoIPDeck starts, or once nobody’s signed in. It never restarts in the middle of your work.

If a new version ever fails to start, VoIPDeck goes back to the one before by itself. You can turn update checks off and download new versions yourself instead.

No. There’s nothing to install on your servers and nothing to host. Each person runs VoIPDeck on their own Windows computer, without admin rights, and it talks to your servers through the API.

In Windows Settings, go to Apps, find VoIPDeck, and choose Uninstall. Close VoIPDeck’s window first.

Your records (change logs, saved copies, and reports) are kept in case you need them. Delete the %LOCALAPPDATA%\VoIPDeck folder too if you don’t want them.

Yes. Ask for a one-week trial on your own platform, or a demo, at [email protected]. You’ll see your own call flows and counts, not a sample.

As many as you like. A license covers your whole company, on as many of your own computers as you need. Plans are priced by how many domains you run, not by seat. See Pricing.

If a paid license runs out, VoIPDeck keeps working for 30 days past the end date and lets you know, so there’s time for the renewal to arrive. It never stops in the middle of a session, and your records stay on your computers no matter what. A trial key works differently: it stops at the end of its week.

By invoice, in US dollars. Tell us which plan fits and we’ll email you one. Your license key comes by email too.

The engineer who builds VoIPDeck. We’re around weekdays, 10 a.m. to 8 p.m. Eastern, and every email gets an answer within one business day. If you think VoIPDeck made a change you didn’t expect, put “urgent” in the subject and we’ll help you put it back.