VoIPDeck

Tools for NetSapiens that work. Fast.

Catch problems before your customers do. Find in seconds what takes an hour in the admin site. Make bulk changes that are checked, backed up, and easy to undo.

Ask for a demoSee what it does
VoIPDeck’s home screen: a search box and cards for each tool, such as Assign numbers, Add users, Find, and Call flow
Features

The work your team does every day, done right.

Type what you need. VoIPDeck opens it.

Type a request and press Enter. The right tool opens with the customer already picked. A lookup runs at once. A change waits for you.

  • where does 555-123-4567 go
  • who has no holiday hours
  • send a password reset to 101 in acme

See where any call goes, at any hour.

Pick a number and a moment. VoIPDeck follows the call through every forward, menu, queue, time frame, and holiday, and draws it as one picture.

  • A green line traces the route at that moment
  • Problems flagged on the way
  • Save it as a page your customer can open
Call flow for one number: through the front desk, business hours, a main menu, a queue, voicemail, and outside numbers, with the route on a weekday at 10 AM lit in green and two problems flagged

Fix it before the customer calls.

Most bad calls start as a problem nobody noticed. One check looks across a domain, or every domain, and lists what’s wrong.

  • Broken routing and empty queues
  • Phones offline and 911 gaps
  • Holiday hours and hours that expired

Billing counts, beside what Rev.io bills.

Every person counted once, by your own billing rule. Then each line is put beside the customer’s bill in Rev.io, and only the differences are left.

  • Seats on the phone system that nobody bills
  • Lines you bill that aren’t there
  • Read only: nothing changes on either side

End stuck calls, for real.

See every call in progress: who’s on it, how long it’s been up, and which server holds it. VoIPDeck ends it on that server, then checks the call is really gone.

  • No “OK” that quietly did nothing
  • One call at a time, and it asks first

And a full set beside them.

Health checkEvery check at once, for one domain or all of them.
FindEverywhere a phone number or an extension is used, in seconds.
Route and block callersSend a list of callers straight to a person or queue, or block them with no carrier retries.
Call centerLog queue agents in or out, and see every queue an extension is in.
Activity log and undoSee who changed what, plus every run VoIPDeck made, with undo.
Numbers by routeEvery phone number grouped by where it goes, with its call flow one click away.
PeopleEveryone in a domain, with extension, name, access, department, and email.
Password resetsSend someone a reset email from their domain’s own template.
Ready for v46Built for NetSapiens v46 from its documentation, with a check that says when a server answers the v46 way.
Security

Safe to use on a live phone system.

Only the changes it was built for.

Every change goes through one gate. It lets through a short list of narrow changes, each to one named thing. Anything else is refused, even by mistake.

A preview, then a second look.

You see each line that would change and what it would become. When you press the button, VoIPDeck reads the phone system again. If anything moved since the preview, it sends nothing.

A saved copy first.

Before anything is sent, VoIPDeck saves how things were, on your computer. No copy, no change.

Sent, then read back.

The phone system saying “accepted” isn’t proof. VoIPDeck reads the line again and shows you what’s really there, and writes down every step.

Changed your mind? Undo.

Put a whole run back the way it was. VoIPDeck checks what’s there now before it does, so it never undoes someone else’s later work.

How VoIPDeck keeps your platform safe

How it runs

On your computer. Your keys stay with you.

There’s no cloud service in the middle. VoIPDeck runs on your own computer and talks to your phone system directly.

Open it like any appRun the download once and it installs itself, no admin rights needed. It opens in your browser, with nothing to host.
Sign in with your API keyThe key is kept in memory only, never saved, and gone when you close VoIPDeck.
Work with guardrailsLook anything up freely. Every change is checked, backed up, and recorded, and most can be undone.

Updates arrive by themselves, signed and checked before they run. The update check sends nothing about you, and you can turn it off.

Download and get started

You talk to the person who builds it.

No ticket queue, no roadmap you’ll never see. Report a bug or ask for a feature, and it goes straight to the engineer who wrote VoIPDeck.

Built by a VoIP engineer who knows how hard it is to find quality software.

See VoIPDeck on your own system.

Ask for a demo, or a one-week trial on your own platform. Every email gets an answer within one business day.

[email protected]
Ask for a demoDownload for Windows

The download needs a license key to sign in.