VoIPDeck: admin tools that work with NetSapiens

Be proactive

Fix it before the customer calls.

Most bad calls start as a problem nobody noticed. VoIPDeck looks across one domain or every domain at once and shows you what’s wrong, so you can fix it first.

Holiday hoursThe customers who aren’t set for the next holiday, worst first, while there’s still time.

Expired hoursWeekly hours and holidays that hit an end date, so calls quietly stop following them.

Broken routingNumbers and rules that point at something that no longer exists.

Empty queuesCall queues with no one assigned, or no one available to answer.

Full mailboxesPeople with a pile of voicemail nobody has listened to.

911 gapsPeople with a phone but no emergency address or emergency caller ID.

Phones offlineDesk phones that aren’t connected right now, before the customer finds out.

Billing gapsSeats you aren’t billing for in Rev.io, and lines you bill that aren’t on the system.

Run any check whenever you like, on one domain or all of them. Checks only read, so running one never changes anything.

Features

The work your team does every day, done right.

Three tools admins can’t live without, and a full set beside them.

Call flow

See where any call goes, at any hour.

Pick a number and a moment. VoIPDeck follows the call through every forward, menu, queue, time frame, and holiday, and draws it as one picture.

A green line traces the route a call takes at that moment
Problems flagged on the way, like a menu with no rule
Copy it into an email, or save it as a page your customer can open

Call flow for one number: through the front desk, business hours, a main menu, a queue, voicemail, and outside numbers, with the route on a weekday at 10 AM lit in green and two problems flagged

MAC count

Billing counts the way your MAC form asks.

Every person counted once, by your own billing rule, with the reason on each line. What changed since the last count is ready to paste, and it can type the form in for you.

Anything that doesn’t add up is set aside for a look, never guessed
Finds extensions you may be paying for that nothing uses
Puts each line beside what you bill in Rev.io

MAC count: tiles with each billing line’s count, and Compare with Rev.io open below

Billing check

Every customer beside what Rev.io bills.

VoIPDeck matches each domain to its Rev.io customer and shows you why. If nothing matches, it says so. Then it compares every customer at once.

Only the lines that differ, the biggest gaps first
Hover a difference to see who is behind both numbers
Read only: it never changes the phone system or the bill

A customer’s billing lines beside what Rev.io bills, with each difference in words

Live callsEnd stuck calls, for real.A customer reports a stuck call? Open their domain and see every call in progress: who’s on it, how long it’s been up, and which server holds it. End it in a click. VoIPDeck sends it to the server actually holding the call, then checks the call is really gone. No “OK” that quietly did nothing.

Health checkBroken routing, offline phones, 911 gaps, empty queues, and expired hours, for one domain or all of them.

FindEverywhere a phone number or an extension is used, in seconds.

Route and block callersSend a list of callers straight to a person or queue, or block them with no carrier retries.

Call centerLog queue agents in or out, and see every queue an extension is in.

Activity log and undoSee who changed what, from the phone system’s own records, plus every run VoIPDeck made, with undo.

Numbers by routeEvery phone number grouped by where it goes, with each group’s call flow one click away.

Built safe

Safe to use on a live phone system.

VoIPDeck only makes the kinds of changes it was built for, and it checks each one before anything happens. If you change your mind, you can put things back.

No surprisesEach tool can make only its own kind of change. Anything else is refused, even by mistake.

A backup firstBefore anything changes, VoIPDeck saves how it was.

A record of everythingEvery change is logged: what changed, when, and what the phone system said back.

UndoPut a whole run back the way it was. VoIPDeck checks what’s there now before it does.

Limits on how much can change at onceNever touches 911 settings or system-wide rulesTested against hundreds of break-in attempts

How VoIPDeck keeps your platform safe

How it runs

On your computer. Your keys stay with you.

There’s no cloud service in the middle. VoIPDeck runs on your own computer and talks to your phone system directly.

Open it like any appRun the download once and it installs itself, no admin rights needed. It opens in your browser, with nothing to host.

Sign in with your API keyThe key is kept in memory only, never saved, and gone when you close VoIPDeck.

Work with guardrailsLook anything up freely. Every change is checked, backed up, and recorded, and most can be undone.

Updates arrive by themselves, signed and checked before they run. The update check sends nothing about you, and you can turn it off.

Download and get started

VoIPDeck